Q1: Who do I contact if I can't login or my virtual environment will not launch?
Q2: Can I span my virtual desktop on multiple monitors?
A: Yes, you can span your virtual desktop session to multiple monitors. If all of your monitors are connected when you first launch the virtual desktop, it should automatically display across all of them. If you connect the monitors after the virtual environment is launched, you will need to manually stretch the display.
Q3: Can I copy-paste data to and from my virtual desktop to my computer?
A: No, we do not support that function for security purposes.
Q4: Why is Outlook asking me to allow emails?
A: Programmatic Access is a security feature of Outlook. It detects when a program attempts to send email on your behalf. By default, Bates Technology disables this setting when setting up the virtual desktop. After an update to the desktop or Office software, this setting will sometimes re-enable. Contact the Bates Technology support desk to assist with disabling the setting. Contact Bates Technology at 859-759-4509 or email firstname.lastname@example.org.
Q5: AMS is not behaving properly. What should I do?
Q6: One of my applications is not functioning properly?
Q7: How can I fix call quality with VoIP client soft phone?
Q9: How do I sync OneDrive to my virtual environment?
A: OneDrive was configured by Bates Technology upon provisioning your virtual desktop. Should the scope of your access change and you require more storage space for OneDrive files, please contact Bates Technology Support.
Q10: If I encounter general instability (apps running slowly, error messages) what should I do?
A: The best starting option is to restart your virtual desktop. Within the virtual desktop, click the Start button, click the 'Power' button, and select 'Restart' from the options there. The virtual desktop will take up to 5 minutes to fully complete. If a restart does not resolve these issues, please contact Heron Support.