Our Service Desk Support is there to answer your call when you need help. For one low flat fee per month, per device you'll enjoy:
Bates Technology operates a US-Based remote Service Desk Support center that is staffed 5 days a week from 8:00 AM - 7:00 PM EST. We do not outsource support. All support is handled from our office by trained professionals.
Bates' Remote Monitoring and Management Tools use enterprise-level functionality to monitor the availability and performance of IP-enabled devices, including your desktop and laptop computers, servers, printers, and other network devices such as firewalls, routers and switches. Our Single Comprehensive Console monitors all your networks and devices and notifies us of any potential problems before you're even aware something is wrong. Our platform delivers industry-leading availability, performance, and capacity monitoring which gives us more insight into every aspect of your IT infrastructure to prevent and stop outages before they even start.
Business Computer, Networking Equipment, and Peripheral Equipment Rentals Program
With our TaaS (Technology as a Service) program, you can get the new computers, networking equipment, and peripherals you need to maintain top efficiency for a low flat monthly fee per device. With the TaaS program you access the latest technology without the upfront expense and high overhead of on-going maintenance, patches, bug fixes, security updates, and more. It was designed exclusively for growing businesses and is a competitively priced, all-inclusive offering that makes updating your office equipment easier than ever.
Bates Technology provides enterprise-quality hardware, software, licensing, manufacturer extended on-site warranty, 48-hour replacement of failed devices, and ecofriendly decommissioning of end-of-life equipment for one low flat rate per month per device.
TaaS Perks:
Boost your productivity and reduce downtime with the included expert support team to diagnose and repair problems as they occur.
Disaster recovery isn't something businesses like to think about but must. The fact is, 90% of companies experience some form of downtime, which may result in loss of data, security, productivity, revenue and customer confidence. And that downtime is costly. Reportedly an hour of downtime costs $8,000 for a small company, $74,000 for a medium-sized company, and up to $700,000 for a large enterprise. We partner with Datto to provide the most powerful and flexible disaster recovery tools available. We deploy a variety of tools to ensure your computers, network and data are backed-up continuously so recovery is fast and efficient. Using enterprise-grade functionality, Datto's solutions deliver all the functionality but are priced for small businesses.
Hello? Bates Technology here! When you need a reliable smart phone system that accommodates your growing organization, we've got you covered. Bates partners with top Voice over Internet Protocol (VoIP) technology providers to offer seamlessly integrated voice and data traffic into one physical network, resulting in a more flexible, cost-effective, and progressive telecommunications solutions.
Our managed VoIP phone service uses cloud-based hosting which eliminates the traditional hardware overhead and expense. This also enables the phone system to continue to grow with your company. Additional lines, feature upgrades, and software updates are instantaneous with the click of a button! With our Managed VoIP cloud service, you can rest assured that your business needs will be met and far exceeded. With VoIP from Bates, you won't have any more dropped calls, scratchy service or missed messages.
Your email system is the lifeline of your employees and the main driver of how most businesses get things done fast and efficiently today. Bates handles everything to get your Office 365 solution deployed, including managing your user's needs continuously to maintain continuity, security, and consistency. We also specialized in Office 365 migrations and handle all project management aspects of your transition. We will provide the management, monitoring, and reporting of your Office 365 environment so you don't have to.
We handle:
Bates can handle all your printer management needs. Our Managed Print Service Solution is backed by best-in-class equipment from top print manufacturer Xerox, who has solutions to fit any small or large need. Our service is all-inclusive and includes all service calls, parts, maintenance, supplies, and even the printer in one convenient cost-per-page cost. This solution eliminates the upfront expense for equipment and gives you the ability to claim your printing costs as an operating expense for tax purposes.
Bates Technology can provide you with options from all major Internet Service Providers and provide you with competitive quotes. Bates will also help you implement these services and work directly with the carrier to ensure a smooth install process.