Bates Technology IT Managed Services

Why Remote Monitoring and Management is an Essential

April 7th, 2021 by admin

Futuristic image with human eye watching binary code, remote monitoring concept.

It’s impossible to babysit your business 24/7. But, while you are away, the cybersecurity criminals of the world are still hard at work looking to exploit weaknesses in your IT infrastructure to wreak havoc on your happy holidays. In fact, SMBs are targeted by 64% percent of all cyber-attacks, and 62% of them admit lacking the in-house expertise to deal with security issues.

Heron’s Remote Monitoring & Management (Heron’s RMM) Tools feature industry-leading functionality to monitor the availability and performance of IP-enabled devices, including desktops, laptops, servers, printers, copiers, and other network devices such as firewalls, routers, and switches. Our managed detection and response capabilities provide a fully managed process, staffed by security experts providing ongoing visibility on status and risks. Our RMM partner, Continuum’s global SOC, monitors for indicators of compromise across the entire attack surface, correlating events, quickly identifying security incidents that need to be investigated further. When trouble is detected, we will work with you to quickly resolve issues, halting attacks, limiting damage, and driving recovery efforts.

In an era of sophisticated cyber threats, having a firewall and antivirus software isn’t enough. It is important for SMBs to embrace a multi-layered security approach, which refers to combining multiple mitigating security controls to protect data and operations on multiple layers. We provide a Single Comprehensive Console to monitor all your networks and devices as well as alerts through our Professional Service Automation Platform. Using (PSA), email, and text, Heron-RMM will alert the IT team to warnings or failures that occur on your networks.

Heron’s RMM delivers industry-leading availability, performance, and capacity monitoring capabilities by giving you the power to monitor more operating systems using more industry protocols than any other solution available. Unlike other solutions that are limited to reporting only up/down status, Heron-RMM shows whether a device is normal, failed, nearing failure, improperly configured, and disconnected or in a maintenance window, or not reporting data.

Request a quote for remote management and monitoring today!

Posted in: Security